Shipping policy

📦 SHIPPING POLICY – RIZORA

Last Updated: [Insert Date]

1. Order Processing Time

All orders placed on Rizora are processed within 1 to 3 business days (excluding weekends and public holidays).
Orders placed after 5:00 PM IST may be processed the next business day.

Once your order is processed and dispatched, you will receive a shipping confirmation email or SMS containing tracking details.

2. Shipping Coverage

Rizora currently ships to all serviceable locations within India.
Delivery availability depends on courier partner serviceability in the destination area.

3. Shipping Method & Delivery Time

We use reliable third-party courier partners to deliver your orders safely and on time.

Estimated Delivery Time:

  • Standard Shipping: 4–8 business days

Delivery times are estimates and may vary depending on location, courier delays, and external factors beyond our control.

4. Shipping Charges

We offer Free Shipping across India on all orders.
Shipping costs are included in the product price unless stated otherwise.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your shipment using the courier partner’s tracking portal.
If you do not receive tracking details within 3 business days after placing your order, please contact our support team.

6. Delayed or Lost Shipments

In rare cases, shipping delays may occur due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Unforeseen logistical issues

If your order is delayed beyond the expected delivery time, please contact us. We will assist in resolving the issue with the courier partner.

If a shipment is confirmed lost in transit, we will provide a replacement or refund as per our Refund Policy.

7. Out of Stock Items

If any item in your order becomes unavailable after purchase:

  • The unavailable item will be cancelled and refunded, and

  • The remaining items will be shipped as per normal dispatch timelines.

8. Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing accurate shipping details.
If a shipment fails due to an incorrect address or repeated delivery attempts, additional shipping charges may apply for re-delivery.

9. International Shipping & Customs

Currently, Rizora primarily ships within India.
For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by their destination country. These charges are not included in the product price or shipping fees.

10. Force Majeure

Rizora shall not be held responsible for delays or failures in delivery due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, government actions, or courier disruptions.

11. Contact Information

For any shipping-related inquiries, please contact us:

📧 rizora1122@gmail.com
🌐 www.rizora.in